Market
Mover Hostway Wins Frost & Sullivan Customer Value
Enhancement Award [July 15, 2004]
CHICAGO,
Jul 15, 2004 /PRNewswire via COMTEX/ -- Characterized
as "a strong and rising star in the hosting market
and one to watch in the years to come," Web-hosting
leader Hostway Corp. today accepted the 2004 Customer
Value Enhancement Award from global technology research
firm Frost & Sullivan. The award honors Hostway
for expanding its customer base and maintaining its
existing business through innovative customer-care strategies.
Frost & Sullivan annually bestows
its Customer Value Enhancement Awards upon companies
in a variety of technology industries.
"Over the past two years Hostway
has continued to expand successfully beyond U.S. borders
into international markets without losing focus on the
importance of high quality service and customer retention,"
said Frost & Sullivan Analyst Jarad Carleton. "Hostway's
efforts to make Web hosting easy and affordable for
the SME market have paid off with some of the lowest
churn rates in the industry, but company management
has not used that as an excuse to rest on its laurels."
Carleton noted that Hostway has remained
focused on the Web-hosting needs of small businesses
that usually are not as tech savvy as medium and large
organizations. This has led to the development of special
instructional tools for publishing web pages, getting
domain names, setting up email, and a variety of web
seminars on topics such as how to effectively market
a web site and make the best use of a web presence.
In addition, Hostway has recently launched U.S.E.R support,
a new customer support initiative that will further
enhance customer's experience. U.S.E.R support promises
to provide customers with Universal, Simple, Easy and
Reliable phone and email support 24 x 7.
"We are delighted to accept this
award from Frost & Sullivan, because it recognizes
the importance we always have attached to putting the
needs of our customers first and foremost," said
John Lee, Hostway's Vice President of Marketing. "Our
success has attracted many competitors who try to match
our formula, but we continue to find new ways to raise
the bar and increase value for established and new customers."
Lee said Hostway continues to pay particular
attention to training its tech support staff, adding
new capabilities and ease-of-use features to its Hostway-built
CRM system, focusing on fast response times to customer
inquiries, improving its troubleshooting processes and
adding value to its online help center. He said these
ongoing efforts have resulted in strong customer satisfaction
and loyalty.
About Hostway
Hostway Corporation provides Web hosting
and managed services to more than 300,000 customers
worldwide. Hostway helps individuals, small businesses
and large enterprises achieve more value from state-of-the-art
Web-based technologies by reducing their complexity
and cost. Founded in 1998, Hostway is one of the five
largest Web hosting companies in the world with offices
in the Americas (Chicago, Tampa and Vancouver), Europe
(London and Amsterdam) and Asia (Seoul and Sydney).
For more information about Hostway Corporation, please
visit http://www.hostway.com or call 1-888-290-5170.
About Frost & Sullivan
Frost & Sullivan, a global growth
consulting company, has been supporting clients' expansion
for more than four decades. Its market expertise covers
a broad spectrum of industries, while its portfolio
of advisory competencies include custom strategic consulting,
market intelligence and management training. Frost &
Sullivan's mission is to forge partnerships with its
clients' management teams, to deliver market insights,
and to create value and drive growth through innovative
approaches. Frost & Sullivan's network of consultants,
industry experts, corporate trainers and support staff,
spans the globe with offices in every major country.
Contact:
Drew Mitchell, Hostway Corp., 312-236-2132 x1526,
drew.mitchell@hostway.com
Mark Smith, Slack Barshinger, 312-970-5867, mark.smith@slackbarshinger.com
SOURCE Hostway Corporation
Drew Mitchell of Hostway Corp., +1-312-236-2132
ext. 1526,
drew.mitchell@hostway.com , or Mark Smith of Slack Barshinger,
+1-312-970-5867, mark.smith@slackbarshinger.com |
