iMergent
Adds 24/7 Chat and Email Support to Customer Service
Initiatives; Company Reiterates Focus on Customer Service
[June 22, 2004]
OREM, Utah, Jun 22, 2004 (BUSINESS
WIRE) -- iMergent, Inc., (IMGG) a leading provider of
eCommerce and software for small businesses and entrepreneurs,
announced it has expanded its chat and email customer
support services to include 24 hour, seven days a week
support.
iMergent's customer service team, headed
up by Sean Guy, director of customer service, will handle
the added customer service support hours. The 13 person
team will handle all online and email customer support
to assist with any technical difficulties customers
may incur in the setup or operation of its merchant
web sites.
Don Danks, chairman and chief executive
officer, stated, "iMergent's management team has
continually been focused on building our level of customer
service to include the best possible service for our
licensees. Many of our customers are starting new online
merchant ventures in addition to their careers and primary
sources of income. This forces many customers to work
on building, maintaining and operating new merchant
web sites outside regular business hours. We believe
increasing our availability for customer service support
and continuing a high level of assistance and education
will increase customer satisfaction and lead to additional
sales opportunities in the future."
About iMergent
iMergent provides eCommerce solutions
to entrepreneurs and small businesses enabling them
to market and sell their business product or idea via
the Internet. Headquartered in Orem, Utah the company
sells its proprietary StoresOnline software and training
services, helping users build a successful Internet
strategy to market products, accept online orders, analyze
marketing performance, and manage pricing and customers.
In addition to software, iMergent offers site development,
web hosting, marketing and mentoring products. iMergent
typically reaches its target audience through a concentrated
direct marketing effort to fill Preview Sessions, in
which a StoresOnline expert reviews the product opportunities
and costs. These sessions lead to a follow-up Workshop
Conference, where product and technology experts train
potential users on the software and encourage them to
make purchases.
iMergent, Inc. and StoresOnline are
trademarks of iMergent, Inc.
Statements made in this press release
that are not historical in nature constitute forward-looking
statements within the meaning of the Safe Harbor Provision
of the Private Securities Litigation Reform Act of 1995.
Such statements are based on the current expectations
and beliefs of the management of iMergent and are subject
to a number of factors and uncertainties that could
cause actual results to differ materially from those
described in the forward-looking statements. Such risks
and uncertainties include, without limitation, the Company's
continued ability to increase revenue; continue to increase
earnings; continue to expand business internationally;
continue to increase the number of workshops; continue
to decrease bad debt expense; continue to maintain/increase
training events; the success of the MIT relationship;
the continued ability to use loans to increase liquidity
and capital resources; the continued acceptance of new
customer services practices; the Company's ability to
attract and retain key management and other personnel.
For a more detailed discussion of factors that affect
iMergent's operating results, please refer to its SEC
reports including its most recent Form 10-K and Form
10-Q. The Company undertakes no obligation to update
this forward-looking information.
SOURCE: iMergent, Inc.
iMergent, Inc.
Don Danks, 801-431-4695
investor_relations@imergentinc.com
or
Lippert/Heilshorn & Associates
Brendan Lahiff, 415-433-3777 (Investor Relations)
Brendan@lhai-sf.com
Kirsten Chapman, 415-433-3777 (Investor Relations) |
