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Go Daddy Announces New Customer Contact Center and Training Facility, Pledges Commitment to Stellar Service Amid Fast Growth [4th November 2003]

SCOTTSDALE, Ariz., Nov. 4, 2003 – GoDaddy.com today announced the completion of its new, 11,100 square foot Customer Contact Center and training facility located at Go Daddy headquarters on 14455 N. Hayden Rd. Suite 210, in Scottsdale. The new Contact Center houses 125 workstations, a 67 percent increase over the previous center, and a more than 40 percent increase in square footage.

What hasn’t changed is Go Daddy’s unwavering commitment to service and support,
according to Bob Parsons, president and founder, emphasizing the Customer Contact
Center’s 24/7 availability via phone, email or Web board.

“Our goal is simple: To provide the best customer support in the industry,” said Parsons. “We do this by anticipating our customers’ needs, going above and beyond the call of service and ongoing, extensive training of our customer service representatives. This allows us to continue to provide stellar service as we increase market share.”

Go Daddy’s steady rise in market share began at No. 48 in 2000. The company’s
market share ranking accelerated to No. 9 by year-end 2001, to No. 5 in 2002, and to No. 4 this year until its recent jump to No. 3, according to the Daily Market Share Report compiled by www.RegistrarSTATS.com. The report includes total registration of .com, .net, .org, .info, .biz and .us domain names.

Customer Service Representatives handle various issues on behalf of GoDaddy.com
and its sister companies, ranging from registering domain names and setting up hosting accounts, to troubleshooting technical issues and identifying the products customers need to simplify their Internet experience. A new Transfer Concierge Service team helps customers streamline the process of transferring domain names from another registrar to Go Daddy.

About GoDaddy.com
ICANN accredited GoDaddy.com is the No. 1 registrar of net new domains and provider of complementary software products and services. GoDaddy.com is the recipient of the No. 1 Overall Best Registrar 2003 Award from Name Intelligence. Parent company, The Go Daddy Group, Inc., ranked No. 92 on the 2003 Deloitte Technology Fast 500. Other companies within The Go Daddy Group family include Starfield Technologies, Inc., developer of software systems and services; Wild West Domains, Inc., ICANN accredited reseller provider; and Domains By Proxy, a private registration service. GoDaddy.com, together with its sister companies, enables individuals and businesses to acquire, create and safeguard their unique identities and brands on the Internet.




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