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Verio Achieves ISO 9001 Certification for Web Hosting Services [14th November 2003]

ENGLEWOOD, Colo., Nov 14, 2003 (BUSINESS WIRE) -- Verio, a subsidiary of NTT Communications and a leader in global IP solutions, today announced it has achieved official International Standardization Organization (ISO) 9001:2000 certification for its Small to Medium Enterprise (SME) Hosting unit's family of products. ISO 9001:2000 is the internationally recognized standard for Quality Management Systems. Verio received certification for the design, development, provisioning, maintenance and support of shared web hosting platforms, operations and services.

"We've made significant strides this year in offering our SME customers innovative hosting solutions to fit their specific business needs," said Doug Schneider, president of Verio's SME Hosting business unit. "The certification emphasizes our commitment to quality and excellence in the business, and recognizes that Verio continues to provide customers the best possible services to grow their businesses online."

Among the emphases of the ISO 9001:2000 certification is quality management in business orientation and customer service. In the past year, Verio focused on increasing its already award-winning customer satisfaction by providing customers reliable services they could depend on in an uncertain market. Customers benefit from continuous implementation of proactive communications and satisfaction initiatives, including close 24x7 monitoring, expert technical support, easier access to online information and monthly customer satisfaction measurement surveys to ensure Verio meets and exceeds expectations. For example, the latest customer survey indicates that Verio received superior ratings in the areas of customer support response time, expertise and value of services.

Coupled with some of the most aggressive service level agreements (SLA) in the industry, including a 99.9 percent SLA on Verio's recently launched Windows Server 2003 shared hosting offerings, Verio continues to deliver to its customers standards of quality that are reflected in ISO 9001:2000 certification, which is recognized and respected throughout the world.

The ISO 9001 model, one of three sets of stringent ISO 9000 quality assurance standards, establishes the requirements for organizations whose business processes encompass a highly diverse range of development, production, installation and service elements. ISO 9001:2000 provides the requirements for a quality management system aimed at helping organizations achieve customer satisfaction and continual improvement.

About ISO

The ISO (International Organization for Standardization) is the source of the ISO 9000 and ISO 14000 families of quality and environmental management standards and some 14 000 International Standards for business, government and society. ISO is a network of national standards institutes from more than 140 countries working in partnership with international organizations, governments, industry, business and consumer representatives.

About Verio

Verio Inc. is a wholly owned subsidiary of NTT Communications (NTT Com), which provides long distance and international telecommunications reaching over 200 countries worldwide. Verio is the world's largest operator of Web sites for businesses and a leading provider of global IP solutions. NTT Com and Verio market their global IP solutions under the NTT/VERIO brand. The company offers businesses a broad range of Internet services, including Web hosting, dedicated access, virtual private networks, and managed service offerings, among other enhanced services. Verio supports its operations with highly reliable and scalable global infrastructure and systems including the NTT/VERIO Global IP Network, and provides Web hosting services to customers in more than 146 countries. The combination of Verio and NTT Com offers services to meet the growing and diverse needs of all businesses, including small to medium businesses, large global enterprises and multi-national corporations. More information can be found at www.verio.com and www.ntt.com/index-e.html.

Windows Server 2003 is a trademark or registered trademark of Microsoft in the United States and other countries.

SOURCE: Verio Inc.

Verio Inc.
Mona Peloquin, 303-645-1961
Text 100 for Verio
Nina Velasquez, 212-871-5173




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