Verio
Achieves ISO 9001 Certification for Web Hosting Services
[14th November 2003]
ENGLEWOOD, Colo., Nov 14, 2003 (BUSINESS
WIRE) -- Verio, a subsidiary of NTT Communications and
a leader in global IP solutions, today announced it
has achieved official International Standardization
Organization (ISO) 9001:2000 certification for its Small
to Medium Enterprise (SME) Hosting unit's family of
products. ISO 9001:2000 is the internationally recognized
standard for Quality Management Systems. Verio received
certification for the design, development, provisioning,
maintenance and support of shared web hosting platforms,
operations and services.
"We've made significant strides
this year in offering our SME customers innovative hosting
solutions to fit their specific business needs,"
said Doug Schneider, president of Verio's SME Hosting
business unit. "The certification emphasizes our
commitment to quality and excellence in the business,
and recognizes that Verio continues to provide customers
the best possible services to grow their businesses
online."
Among the emphases of the ISO 9001:2000
certification is quality management in business orientation
and customer service. In the past year, Verio focused
on increasing its already award-winning customer satisfaction
by providing customers reliable services they could
depend on in an uncertain market. Customers benefit
from continuous implementation of proactive communications
and satisfaction initiatives, including close 24x7 monitoring,
expert technical support, easier access to online information
and monthly customer satisfaction measurement surveys
to ensure Verio meets and exceeds expectations. For
example, the latest customer survey indicates that Verio
received superior ratings in the areas of customer support
response time, expertise and value of services.
Coupled with some of the most aggressive
service level agreements (SLA) in the industry, including
a 99.9 percent SLA on Verio's recently launched Windows
Server 2003 shared hosting offerings, Verio continues
to deliver to its customers standards of quality that
are reflected in ISO 9001:2000 certification, which
is recognized and respected throughout the world.
The ISO 9001 model, one of three sets
of stringent ISO 9000 quality assurance standards, establishes
the requirements for organizations whose business processes
encompass a highly diverse range of development, production,
installation and service elements. ISO 9001:2000 provides
the requirements for a quality management system aimed
at helping organizations achieve customer satisfaction
and continual improvement.
About ISO
The ISO (International Organization
for Standardization) is the source of the ISO 9000 and
ISO 14000 families of quality and environmental management
standards and some 14 000 International Standards for
business, government and society. ISO is a network of
national standards institutes from more than 140 countries
working in partnership with international organizations,
governments, industry, business and consumer representatives.
About Verio
Verio Inc. is a wholly owned subsidiary
of NTT Communications (NTT Com), which provides long
distance and international telecommunications reaching
over 200 countries worldwide. Verio is the world's largest
operator of Web sites for businesses and a leading provider
of global IP solutions. NTT Com and Verio market their
global IP solutions under the NTT/VERIO brand. The company
offers businesses a broad range of Internet services,
including Web hosting, dedicated access, virtual private
networks, and managed service offerings, among other
enhanced services. Verio supports its operations with
highly reliable and scalable global infrastructure and
systems including the NTT/VERIO Global IP Network, and
provides Web hosting services to customers in more than
146 countries. The combination of Verio and NTT Com
offers services to meet the growing and diverse needs
of all businesses, including small to medium businesses,
large global enterprises and multi-national corporations.
More information can be found at www.verio.com and www.ntt.com/index-e.html.
Windows Server 2003 is a trademark or
registered trademark of Microsoft in the United States
and other countries.
SOURCE: Verio Inc.
Verio Inc.
Mona Peloquin, 303-645-1961
mpeloquin@verio.net
or
Text 100 for Verio
Nina Velasquez, 212-871-5173
ninav@text100.com |
